FAQ's

You've got questions, we've got answers.

FAQ

How do I wear my nodpod upright?

On one end of the nodpod, you will notice a slit that looks like a small hole. This is by design. If you want to wear your Nodpod upright, pull the other end through the hole. It will fan out flat for tension-free, 360* head hugging comfort. See photos below.

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For sleeping, how does nodpod stay in place?

Nodpod isn’t really an eye mask, in the traditional sense. We designed it to be a weighted blanket for your eyes™. Nodpod lays freely over the eyes with its weight to keep it in place instead of a constricting strap. The elongated design with four equally weighted pods rolls with your head unlike a simple eye pillow. For upright use, we added a pull-through slit can be used to keep the nodpod in place with just the right amount of head-hugging comfort.

Can you tell me more about nodpod's cool side and warm side?

The Nodpod is made of two different materials to give you comfort options. One side is made of a soft, cool, breatable jersey cotton while the other side of the nodpod is made of a cozy and warm microfiber fleece.

Isn't an organic fill, like flax seed or lavender, a better option than plastic beads?

Although that may sound like a better option, organic fill material over time produces mold spores and also cannot be washed or put into the freezer. Our fill material, made of polyethylene beads, does not promote the surface growth of bacteria, which is why it's so widely used in medical equipment, children's stuffed animals and food containers.

Can you tell me more about the benefits of gently weighted products?

Deep Touch Pressure Stimulation, famously pioneered by Dr. Temple Grandin, is known for its ability to calm and relax the central nervous system and has been used in clinical practice for decades. It is very simply the practice of applying gentle, constant pressure to the body and is something from which we can all benefit Dr. Grandin describes Deep Touch Pressure as follows: "It is the type of surface pressure that is exerted in most types of touching, holding, stroking, or swaddling. Occupational Therapists have observed that very light touch alerts the central nervous system, but deep pressure is relaxing and calming." (Grandin, 1992)

Can I wash my nodpod in the washing machine?

Yes. Please wash your nodpod on a delicate setting in a garment bag.

Is it dryer safe?

Although nodpod is dryer safe, we recommend air-drying on a flat surface.

Can I microwave my nodpod sleep mask?

No. The polyethylene pellets are not rated for the microwave.

Can I freeze my nodpod sleep mask?

For an extra cooling sensation, you can put your nodpod in the refrigerator or the freezer. For extra headache relief, try it this way!

What are the microbeads in the nodpod made of? Are they safe?

Yes, very safe. Our microbeads are made of 100% round, polyethylene plastic pellets. These beads are non­toxic, BPA free and hypoallergenic. Polyethylene does not promote surface growth of bacteria, which is why it's so widely used in medical equipment, children's stuffed animals and food containers.

Is nodpod scented?

The nodpod is scent-free.

Does the nodpod come in different weight options?

The nodpod was designed with the pressure-perfect amount of weight. If you would like your nodpod to feel heavier, one option is to fold it in half, which will double the weight over your face.

Can my child use it?

We recommend the nodpod for those 12 and older who are able to independently and correctly place and remove the nodpod themselves. Never use the nodpod, or any weighted product, on or near an infant or impaired person.

Does the nodpod sleep mask block light?

Yes. The microbeads mold to the contours of your face creating a custom, light blocking experience.

Can you tell me about your money back guarantee?

We proudly stand behind our products and If you are not in love with your nodpod, no problem. Items purchased directly from our website are returnable within 30 days from purchase. The return will only be accepted if you have contacted us prior to sending it back as a return authorization is needed. Please email us at hello@nodpod.com or call us toll free at 888.486.4224.

The shipping cost of a returned item is at your expense. We recommended that you use a method that allows you to track the package, as we are not responsible for items lost in transit.

Your return will be processed within 7-10 business days.

If you've purchased a nodpod from one of our authorized retailers, please contact the retailer about their return policy. We cannot accept returns for items purchased through a retailer.